Grievance Redressal

The Grievance Redressal mechanism is available only to clients of the Investment Adviser. Clients are individuals or entities who have entered into a valid Investment Advisory Agreement with the Investment Adviser.

Investors are advised to avoid dealing with unregistered individuals or entities. If you are not a client, please refer to the Beware of Impostors section of this website.

In case of any complaint against the Investment Adviser (SEBI Registration No: INA000021128), please write to:

Email: info@investantra.com

The Investment Adviser will endeavor to resolve the complaint within 21 days from the date of receipt.

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Escalation Process

If your complaint is not resolved to your satisfaction within 21 days, you may lodge a complaint on the SEBI SCORES platform.

SCORES Portal:
https://scores.sebi.gov.in

If you are still not satisfied with the resolution provided, you may escalate the dispute through the SEBI Online Dispute Resolution (ODR) portal.

Your attention is drawn to SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023 regarding Online Resolution of Disputes in the Indian Securities Market.

ODR Portal:
https://smartodr.in/

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Grievance Redressal Escalation Matrix (Only for Clients)