Accessibility Grievance Redressal Mechanism
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Accessibility Grievance Redressal Mechanism
In compliance with the SEBI circular dated July 31, 2025 regarding accessibility standards for digital platforms of SEBI registered intermediaries, S Roshan Valiathan (SEBI Registered Investment Adviser – Registration No. INA000021128) has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities.
1. Dedicated Channels
- Email: info@investantra.com
- Helpline: +91 87470 02000
- Web Form: Available through the contact form on this website.
Helpline operational hours: 2:00 PM to 6:00 PM, Mondays to Fridays.
2. Grievance Redressal Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- A response or resolution will be provided within 15 working days.
- If the issue requires additional time due to technical complexity, the complainant will be informed about the extended resolution timeline.
3. Escalation Matrix
| Level | Designation | Name | Contact Number | Working Hours | |
|---|---|---|---|---|---|
| Level 1 | Customer Care | S Roshan Valiathan | info@investantra.com | +91 87470 02000 | 2:00 PM to 6:00 PM, Mondays to Fridays |
| Level 2 | Compliance Officer | S Roshan Valiathan | info@investantra.com | +91 87470 02000 | 2:00 PM to 6:00 PM, Mondays to Fridays |
| Level 3 | Principal Officer | S Roshan Valiathan | info@investantra.com | +91 87470 02000 | 2:00 PM to 6:00 PM, Mondays to Fridays |
The escalation mechanism ensures that accessibility concerns raised by users, including persons with disabilities, are handled in a timely and transparent manner.